Lessons from Building an AI Chatbot That Actually Qualifies Leads
We built an AI-powered qualification chatbot for a client using ManyChat and Azure OpenAI. Here are the seven biggest lessons we learned about replacing forms with conversational AI.
What to Look For in a Managed IT Provider (And What Separates Good Ones from the rest)
Every managed IT provider (including us) will tell you they are the best. Here is what to actually look for, based on 10 years of running an MSP on the Gold Coast.
7 Signs It’s Time to Switch Your IT Provider
Slow response times, recurring issues, and surprise invoices are warning signs your IT provider isn’t keeping up. Here are 7 signs it’s time to switch and what to look for in a new provider.
How Much Does Managed IT Cost? A Guide for Gold Coast Businesses
Managed IT services on the Gold Coast cost $120 to $220 per user per month. This guide covers pricing models, what is included at each tier, hidden fees, and how to compare MSP quotes.
What GCIT Learned at IT Nation Evolve Q1 2026
GCIT attended IT Nation Evolve Q1 2026 in the Gold Coast to benchmark against top MSPs. Key takeaways on AI-powered service delivery, the Automate First curve jump, and a practical framework for delivering faster, more consistent IT support.