Lessons from Building an AI Chatbot That Actually Qualifies Leads
We built an AI-powered qualification chatbot for a client using ManyChat and Azure OpenAI. Here are the seven biggest lessons we learned about replacing forms with conversational AI.
What to Look For in a Managed IT Provider (And What Separates Good Ones from the rest)
Every managed IT provider (including us) will tell you they are the best. Here is what to actually look for, based on more than 10 years of running GCIT on the Gold Coast.
What GCIT Learned at IT Nation Evolve Q1 2026
GCIT attended IT Nation Evolve Q1 2026 in the Gold Coast to benchmark against top MSPs. Key takeaways on AI-powered service delivery, the Automate First curve jump, and a practical framework for delivering faster, more consistent IT support.
Why are RAM Prices increasing?
Computers and laptops are more expensive in 2026 — and it’s not a temporary blip. Here’s why RAM prices have surged over 100%, what it means for your next hardware purchase, and when prices might come back down.
How We Built PinPals - An AI-Powered Team Recognition Program Using Enamel Pins, Azure OpenAI, and SharePoint
How GCIT built PinPals - an AI-powered employee recognition program using Azure OpenAI, SharePoint, and enamel pins to make peer recognition fun and automated.