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Managed IT services

Security-First Managed IT for Microsoft 365 Organisations

We build your IT on a security foundation, so your team can work confidently from anywhere. Proactive monitoring, Microsoft 365 management and unlimited support from our Gold Coast team.
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ISO 27001 Information Security ISO 9001 Quality Management ISO 14001 Environmental Management Microsoft Solutions Partner
GCIT team at our Gold Coast office
What security-first means

Some managed IT providers bolt security on as an afterthought. We start with it.

Every decision we make about your environment, from licence selection to device policies, is informed by security best practice. The result is an IT environment that protects your business by design, not by accident.
If you suspect an employee has taken company data, our insider threat investigation service provides the forensic evidence you need.
$56,600
average cost of cybercrime per report for Australian small businesses in 2024-25
ASD Cyber Threat Report 2024-25
69%
of data breaches reported to Australia’s privacy regulator were caused by malicious or criminal attacks
OAIC Notifiable Data Breaches 2024
247 days
average time for organisations worldwide to identify and contain a data breach
IBM Cost of a Data Breach 2026
43%
of small and mid-sized businesses experienced at least one cyber attack in the past year
Devolutions State of IT Security in SMBs 2025

Secure by default, from day one

Security baselines first

Security baselines are configured before your team starts working. MFA, conditional access, audit logging and anti-phishing policies are active from day one, not added later when something goes wrong.

GCIT Security Pack

Monitored around the clock.

Our proprietary security monitoring tooling, included in every plan, watches your Microsoft 365 environment for signs of compromise and reports on your security posture every month. These are all tracked and alerted in real time:
  • Login anomalies and login locations
  • Forwarding rules
  • Impersonation attempts
  • Admin role changes
About the GCIT Security Pack →

Documented and transparent

Your IT, documented in a secure portal that you own.

Every configuration, every policy, every account: network configurations, user accounts, policies, licences and vendor details, all kept up to date and shared with you.

You are never locked in and never in the dark about what has been set up or why.

What is included

Everything your team needs to work productively and securely, managed by our Gold Coast team

Support, planning and backup

Unlimited IT support
Remote support from our team, rated 5.0 on Google, whenever you need it. No ticket limits, no per-incident charges. Your team contacts us directly, we resolve issues fast and we document everything so the same issue does not come back.
IT strategy plan
A 12-month technology roadmap aligned to your business goals. We review it quarterly and adjust priorities as your business changes.
Cloud backup
Email, OneDrive, SharePoint and Teams data backed up to independent third-party storage. Point-in-time restore protects against accidental deletion, ransomware and account compromise. Business continuity and disaster recovery

Microsoft 365, email and data

Microsoft 365
The latest Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, Teams) installed and managed across all your devices. Always up to date, always licensed.
Business email
Exchange Online with 50 GB mailboxes, shared calendars and global address lists. Anti-spam, anti-malware and anti-phishing protection included through Microsoft Defender.
Threat protection
Microsoft Defender for Office 365 protects against phishing, malware and zero-day threats in email and collaboration tools. Safe Links and Safe Attachments are enabled across your tenant.
Cloud storage
1 TB of OneDrive and SharePoint storage per user. Files sync across devices, sharing is controlled by policy, and sensitive data is protected by data loss prevention rules.

Devices and people

Device management
Microsoft Intune enrols and secures company devices. Encryption, security policies, app deployment and remote wipe are all managed centrally. Covers Windows, macOS, iOS and Android.
Windows management
Windows deployment, patching and lifecycle management through Autopilot and Intune. New devices are configured automatically and updates are tested and rolled out on a managed schedule.
User onboarding and offboarding
New starters are provisioned with the right access, devices and policies from their first day. When someone leaves, our automated offboarding backs up their data, revokes access and configures mail forwarding in seconds.
How we work with you

From first audit to a fully managed environment in two to four weeks

We start by understanding your business and build from there. The exact timeline depends on the complexity of your current setup.
Security is not a one-off project. It is an ongoing process that changes with your team and the threats you face, so the work carries on every month after onboarding.
  1. Week 1
    Assess your environment
    A full audit and documentation of your Microsoft 365 tenant, devices and current security posture. This gives us a clear baseline and shows us exactly where the gaps are.
  2. Weeks 2 and 3
    Security baselines, monitoring and migration
    MFA for all users, audit logging across all services, anti-phishing policies, conditional access and email backup. These are non-negotiable foundations, not optional extras. Our Security Pack monitoring goes live and any migration work is done.
  3. By week 4
    Fully managed and monitored
    Your environment is fully managed and monitored, and your team has unlimited access to our support desk for any IT issue.
  4. Every quarter
    Review your IT roadmap
    Your 12-month technology plan covers licence optimisation, hardware lifecycle and security improvements, prioritised by impact and budget.
  5. Every month
    Report and improve
    You receive a security report covering your Microsoft Secure Score, incident summaries and our recommendations for what to improve next. We review it together and adjust priorities.
Client reviews

What our clients say

Google reviews from businesses we protect, with the full story behind each one.
★★★★★
“Great to have a local team that is friendly, knowledgeable, and personable. Needing top IT security for our business, we are confident GCIT has our backs.”
Kristin CarterOculus Financial Services Group, Tweed HeadsGoogle review, April 2025
Read the Oculus story →
★★★★★
“We had a last minute change of itinerary for international travel for one of our Philippines team members who required continued access to all our secure online systems during their travels. Dan from GCIT was all over it and had it enabled in minutes.”
Rob McDougallSystems & Compliance Coordinator, Southpac International Group, Burleigh WatersGoogle review, April 2025
Read the Southpac story →
★★★★★
“Hands down the best in the business. All of the staff are friendly, professional and do everything they can to have the issue resolved on first contact. Highly, highly recommend.”
Cameron ThorntonSurf Toyota, Tweed Heads SouthGoogle review, February 2024
Read the Surf Toyota story →
The licence we build on

Built on Microsoft 365 Business Premium

We recommend Microsoft 365 Business Premium as the foundation for all managed services clients. Beyond the Office apps, Premium includes Defender for Office 365, Intune device management, conditional access and Microsoft Entra ID P1, which give us the security tools we need to protect your environment properly.
If you are currently on Microsoft 365 Business Basic or Business Standard, upgrading to Premium is one of the highest-impact security improvements you can make. We handle the migration, configuration and user training.
For larger organisations or those with specific compliance requirements, we also support Microsoft 365 E3 and E5 plans with advanced security and compliance features.
CapabilityMicrosoft 365 Business Basic or StandardM365 Business Premium
Office appsWeb only (Basic) or Desktop (Standard)Full desktop and mobile
Email protectionBasic anti-spamDefender for Office 365
Device managementNoneIntune MDM/MAM
Conditional accessNoneMicrosoft Entra ID P1 policies
Data loss preventionLimitedFull DLP policies
Windows managementNoneAutopilot + Intune
Compliance and governance

Meeting your obligations as part of normal IT operations

Australian businesses face real obligations around protecting personal information. Our security-first approach helps you meet these requirements as part of your normal IT operations, not as a separate compliance project.

  • Notifiable Data Breaches

    If your business suffers a data breach involving personal information that is likely to cause serious harm, you must notify affected individuals and the OAIC. In 2024, a record 1,113 breaches were reported. Our monitoring, logging and backup controls help you detect breaches faster, contain them and demonstrate that reasonable steps were in place.

  • Essential Eight

    The Australian Signals Directorate’s Essential Eight mitigation strategies are the baseline standard for cyber security in Australia. Our managed services directly address several Essential Eight requirements, including application control awareness, MFA, regular backups and restricting admin privileges. Many government contracts and cyber insurers now reference Essential Eight compliance.

  • ISO 27001 alignment

    GCIT is ISO 27001, ISO 9001 and ISO 14001 certified. The controls we implement for our clients are informed by the same information security management framework we use internally. For clients pursuing their own certification or needing to demonstrate security controls, our approach provides documented evidence.

  • Data protection

    If your business handles data from EU citizens, the General Data Protection Regulation applies regardless of your size or location. The GDPR shares many requirements with Australia’s Privacy Act, including privacy by design and transparent data handling. Our security controls and documentation help you demonstrate compliance with both frameworks.
FAQ

Frequently asked questions

We work with small and mid-sized businesses, typically between 5 and 200 users. Most of our clients are in the 10 to 50 user range. Our services are designed for businesses that need professional IT management but do not have (or want) a full internal IT team.

No. If you are on Google Workspace, an on-premises Exchange server, or another platform, we can migrate you to Microsoft 365 as part of onboarding. We handle the full migration, including email, files, and calendar data, with minimal disruption to your team.

Yes. The GCIT Security Pack is included with all Security First Managed Services plans. This covers real-time monitoring of your Microsoft 365 environment, monthly security reporting, and incident response for detected threats.

Your team can contact our support desk as many times as they need for any IT-related issue. There are no ticket limits and no per-incident charges. We cover Microsoft 365, device issues, network troubleshooting, and general IT questions. Onsite visits and hardware procurement are handled separately.

A typical onboarding takes two to four weeks. The first week focuses on assessment and documentation. The second and third weeks cover security baseline implementation, monitoring activation, and any migration work. By week four, your environment is fully managed and monitored. The exact timeline depends on the complexity of your current setup.

In most cases, yes. We will assess your current devices during onboarding and let you know if anything needs to be replaced for security or compatibility reasons. We manage Windows, macOS, iOS, and Android devices through Microsoft Intune. If you do need new hardware, we can source and configure it for you.

All your data, documentation, and configurations belong to you. We do not use proprietary systems that lock you in. If you decide to move to another provider or bring IT in-house, we provide a full handover including documentation, admin credentials, and a transition period to ensure nothing falls through the cracks.

We are based on the Gold Coast and provide onsite support for local clients when needed. Most issues are resolved remotely, which is faster for everyone, but we come onsite for hardware installations, network work, and situations where remote access is not practical. For clients outside the Gold Coast, we coordinate with local partners when onsite work is required.
Get started

Book a call with our team

We will review your current IT setup, identify the biggest risks and opportunities, and show you exactly what Security First Managed Services would look like for your business. You get a clear picture of where you stand and how we can help.
Book a free consultationCall sales on 0755 999 999
Ready to secure and simplify your IT? Talk to a GCIT expert today.
Sales 0755 999 999 Book a free consultation