MICROSOFT 365 SUPPORT
Gold Coast’s most experienced M365 team. We manage every layer of Microsoft 365, from licensing and onboarding to security and compliance.
Most IT providers offer basic M365 support. We manage the full stack so nothing falls through the cracks.
Full support for every Microsoft 365 desktop and web application your team uses daily.
Most M365 support work is routine. Password resets, license changes, and onboarding make up the bulk of what we handle. We have built automations around these common tasks so they get resolved faster.
The top three categories (password resets, license changes, and user onboarding) all have dedicated automations that resolve most requests within minutes. Manual alert investigation represent less than 1% of total ticket volume.
We do not manage Microsoft 365 by clicking through admin portals. Over twelve years, we have built a library of over 1,300 PowerShell scripts that automate everything from user onboarding to security policy enforcement.
These scripts run daily across every managed tenant. When a setting drifts from policy, we catch it and fix it automatically. When a new employee starts, their entire M365 environment is provisioned in minutes, not hours.
This is not a handful of scripts thrown together. It is a maintained, version-controlled automation platform built specifically for multi-tenant M365 management.
Most MSPs manage M365 by clicking through admin portals. We do it differently.
We do not rely on manual configuration. Our PowerShell automation enforces security policies across every managed tenant, every day. If a setting drifts, we catch it and fix it automatically.
We have built custom tooling to manage hundreds of tenants efficiently. Changes that would take hours of manual clicking are deployed across all clients in minutes.
We track Microsoft Secure Score, monitor for credential breaches via Have I Been Pwned, and flag risky sign-ins before they become incidents. You hear from us before you notice a problem.
GCIT holds Microsoft’s Solutions Partner for Modern Work designation. This is not a basic partner badge. It reflects demonstrated expertise across M365 deployment, adoption, and management.
If a task can be automated, we automate it. This is not about being lazy. It is about consistency, speed, and eliminating human error. Our 1,300+ scripts handle everything from onboarding to compliance enforcement.
We do not wait for tickets. Our monitoring tools track Secure Score changes, risky sign-ins, compliance drift, and service health across every tenant. Problems get flagged before users notice them.
When something does go wrong, we move quickly. Our team has deep M365 knowledge and the automation tools to resolve issues in minutes, not hours.
We will review your Microsoft 365 tenant, identify security gaps, licensing waste, and configuration issues, and give you a clear action plan. No sales pitch, just a straight technical review from a certified Microsoft partner.
