# GCIT > GCIT is the Gold Coast's highest-rated Managed Service Provider (MSP), delivering managed IT support, cybersecurity, AI and automation, and hardware management for small to mid-sized businesses across the Gold Coast, Brisbane, and Tweed regions of Australia. Founded as an MSP in 2015 by James, Blair and Elliot Munro, GCIT is ISO 27001, 9001, and 14001 certified, and a Microsoft Solutions Partner for Modern Work. - Location: 1/16 Dover Drive, Burleigh Heads QLD 4220, Australia - Phone: 0755 999 999 - Website: https://gcit.com.au - Founded: 2015 (as MSP, by James, Blair and Elliot Munro) - Google Reviews: 5-star rating (166 reviews) - Certifications: ISO 27001 (Information Security), ISO 9001 (Quality Management), ISO 14001 (Environmental Management) - Microsoft: Solutions Partner for Modern Work - Customer Secure Score: 2x the global average - Service Satisfaction: 97% (2025) - Managed Tenants: 300–350 ## Core Services - [Managed IT Support](https://gcit.com.au/managed-it-services/): Proactive IT support for businesses with 10+ employees, including helpdesk, monitoring, maintenance, and strategic IT planning. All-inclusive monthly plans with aligned incentives — the fewer issues you have, the better for both of us. - [Cybersecurity Services](https://gcit.com.au/cyber-security-gold-coast/): Comprehensive cybersecurity for Gold Coast businesses — endpoint protection, email security, vulnerability management, Essential Eight compliance, and incident response. ISO 27001 certified. - [AI & Automation Services](https://gcit.com.au/ai-automation-services/): Workflow automation, AI integration, and Microsoft 365 automation with 10+ years of experience. Award-winning automation capability including Microsoft Power Automate, Copilot, and custom AI solutions. - [Conversational Intelligence](https://gcit.com.au/conversational-intelligence/): AI-powered analysis of business conversations — meetings, calls, and discussions — to extract actionable insights, track commitments, and surface patterns across your organisation. - [Microsoft 365 Support](https://gcit.com.au/microsoft-365-support/): Expert Microsoft 365 management, security hardening, and ongoing support. Includes tenant management, licensing optimisation, and user training. - [Hardware & Device Management](https://gcit.com.au/hardware-and-device-management/): End-to-end procurement, deployment, and lifecycle management of business devices including laptops, desktops, and peripherals. - [Cloud Backup & BCDR](https://gcit.com.au/cloud-backup/): Cloud-based data backup and business continuity/disaster recovery solutions. ## Cybersecurity & Microsoft 365 - [Email Security](https://gcit.com.au/cyber-security-gold-coast/email-security/): Advanced email protection against phishing, business email compromise, and spam. - [Microsoft 365 Security](https://gcit.com.au/microsoft-365-support/microsoft-365-security/): Security hardening beyond default M365 settings — Defender, Purview, and compliance policies. - [Conditional Access & Zero Trust](https://gcit.com.au/microsoft-365-support/conditional-access-zero-trust/): Modern identity and access management with Zero Trust architecture. - [Essential Eight Compliance](https://gcit.com.au/cyber-security-gold-coast/essential-eight-compliance/): Assessment and implementation of the Australian Signals Directorate Essential Eight framework. - [Microsoft 365 Migration](https://gcit.com.au/microsoft-365-support/microsoft-365-migration/): Seamless migration from on-premises, G Suite, or other platforms to Microsoft 365. - [Cybersecurity Readiness Audit](https://gcit.com.au/cyber-security-readiness-audits/): Comprehensive security posture assessment covering endpoints, identity, email, and compliance. - [Cyber Insurance Support](https://gcit.com.au/cyber-security-insurance/): Technical controls and documentation to meet cyber insurance policy requirements. ## Industry Specialisations - [Accounting Firm IT Support](https://gcit.com.au/accounting-firm-it-support/): Managed IT for accounting firms, including compliance, secure file sharing, and practice management software support. - [Legal Firm IT Support](https://gcit.com.au/legal-firm-it-support/): IT solutions for law firms, covering document management, security, and legal software integration. - [Real Estate IT Support](https://gcit.com.au/real-estate-it-support/): Technology support for real estate agencies, including CRM integration, cloud storage, and mobile solutions. - [Medical Centre IT Support](https://gcit.com.au/it-support-for-medical-centers/): Healthcare IT with focus on patient data security, Best Practice software, and Medicare compliance. - [Manufacturing IT Support](https://gcit.com.au/manufacturing-it-support/): IT infrastructure for manufacturing operations, including IoT, network design, and operational technology. - [Hospitality & Tourism IT Support](https://gcit.com.au/hospitality-and-tourism-it-support/): Technology solutions for hotels, restaurants, and tourism operators on the Gold Coast. - [Engineering & Construction IT Support](https://gcit.com.au/engineering-and-construction-it-support/): IT for engineering firms and construction companies, including project management and field mobility. - [Not-for-Profit IT Support](https://gcit.com.au/not-for-profit-it-support/): Affordable managed IT for NFP organisations, including Microsoft nonprofit licensing and grant-eligible solutions. - [Finance & Professional Services IT Support](https://gcit.com.au/finance-and-professional-services-it-support/): Secure IT for financial services, including compliance, data protection, and regulatory requirements. - [All Industries](https://gcit.com.au/industries/): Full list of industries GCIT supports. ## Workshops & Assessments - [Workshops Hub](https://gcit.com.au/workshops/): Browse all GCIT workshops — hands-on sessions covering AI, cybersecurity, compliance, and more. - [AI Discovery Workshop](https://gcit.com.au/ai-discovery-workshop/): Hands-on workshop to identify AI and automation opportunities in your business using Microsoft 365 and Azure AI. - [Conversational Intelligence Workshop](https://gcit.com.au/conversational-intelligence-workshop/): 90-minute hands-on session demonstrating how AI-powered conversation analysis works with your real business data. - [Essential 8 Discovery Workshop](https://gcit.com.au/essential-8-discovery-workshop/): Assessment against the Australian Essential Eight cybersecurity framework with prioritised remediation plan. - [Cybersecurity Assessment](https://gcit.com.au/cybersecurity-assessment/): Comprehensive security audit covering Microsoft 365 configuration, endpoint security, and threat landscape analysis. - [ISO 27001 Discovery Workshop](https://gcit.com.au/iso-27001-discovery-workshop/): Workshop to assess readiness for ISO 27001 information security certification and develop an implementation roadmap. ## About & Contact - [Homepage](https://gcit.com.au/): Overview of GCIT's managed IT services for Gold Coast businesses. - [Our Team](https://gcit.com.au/our-team/): Meet the GCIT team, including leadership and technical staff. - [Contact Us](https://gcit.com.au/contact-us/): Get in touch with GCIT for IT support enquiries, quotes, or consultations. - [Why GCIT](https://gcit.com.au/why-gcit-is-the-highest-rated-msp-on-the-gold-coast/): Why GCIT is the highest-rated MSP on the Gold Coast — client outcomes, certifications, and service philosophy. - [Microsoft Partnership](https://gcit.com.au/microsoft-partnership/): GCIT's Microsoft Solutions Partner for Modern Work designation and Microsoft technology expertise. - [GCIT Technology Standards](https://gcit.com.au/gcit-technology-standards/): The technology stack and standards GCIT recommends and supports for client environments. - [Work We've Done](https://gcit.com.au/work-weve-done/): Case studies and examples of GCIT client projects and outcomes. - [Testimonials](https://gcit.com.au/testimonials/): Client testimonials and reviews from Gold Coast businesses. - [Service Area](https://gcit.com.au/service-area/): Geographic coverage including Gold Coast, Brisbane, and Tweed regions. - [Managed IT vs Break-Fix](https://gcit.com.au/managed-services-vs-break-fix-it-support/): Comparison of proactive managed IT versus traditional break-fix IT support models. ## Blog & Resources - [Blog](https://gcit.com.au/blog/): News, cybersecurity insights, Microsoft 365 tips, and company updates. - [Knowledge Base](https://gcit.com.au/knowledge-base/): Technical articles covering Microsoft 365, Azure, PowerShell scripts, and IT best practices. 133+ articles across Office 365, Azure, security, and IT documentation. - [AI Index](https://gcit.com.au/ai-index/): GCIT's AI entity index page with structured data for AI systems, covering company identity, services, and expertise. ## Optional - [Referrals](https://gcit.com.au/referrals/): GCIT's client referral program. - [Client Resources](https://gcit.com.au/client-resources/): Resources and guides for existing GCIT clients. - [Contact Support](https://gcit.com.au/contact-support/): Submit a support ticket for existing GCIT clients.