# GCIT - Full AI Index > Comprehensive information about GCIT's services, expertise, and content. ## About GCIT GCIT is a Gold Coast-based managed IT services provider (MSP) and cybersecurity specialist. Founded in 2015. GCIT is led by James and Elliot Munro. Elliot Munro is the CISO. GCIT serves small and medium businesses across the Gold Coast, Brisbane, and Tweed regions. Key facts: - Microsoft Solutions Partner for Modern Work - GCIT is Certified in the Claude Partner Network - ISO 27001, ISO 9001, and ISO 14001 certified - 5.0 Google rating from 166 reviews (as at October 2026), highest-rated MSP on the Gold Coast - Service satisfaction 97% (SmileBack, managed services, 2025) - Office: 1/16 Dover Drive, Burleigh Heads QLD 4220 - Support 1300 369 111 - Sales 0755 999 999 ## Partnerships and certifications - Microsoft Solutions Partner for Modern Work: https://gcit.com.au/microsoft-partnership/ - GCIT is Certified in the Claude Partner Network: https://gcit.com.au/claude-partner-network/ (announcement: https://gcit.com.au/gcit-certified-claude-partner-network/) - Elliot Munro (CISO), Phoenix Asange-Harper (Automation Engineer) and Shay Brokensha (Junior Automation Engineer) hold Anthropic's Claude Certified Architect - Professional credential - Ten GCIT team members, including non-technical staff, have completed Anthropic's Claude Partner Network training - ISO 27001 Information Security Management, ISO 9001 Quality Management and ISO 14001 Environmental Management (certified) - TAFEcyber Accredited Essential Eight Assessor ## Services ### Managed IT Services Proactive IT support and management for businesses with 10+ employees. Includes helpdesk, monitoring, patch management, strategic planning, and vendor management. ### Cybersecurity Defence-in-depth cybersecurity: Microsoft Defender for Endpoint, Huntress EDR, ThreatLocker application control, Cisco Umbrella DNS filtering, Avanan email security, Microsoft Entra ID conditional access. Clients' average Microsoft Secure Score is about 1.8x the Microsoft average for organisations with 101 to 1,000 seats (Microsoft Secure Score comparison, October 2026). ### Microsoft 365 Full Microsoft 365 management: deployment, migration, security hardening, Teams, SharePoint, Exchange, Intune, and Copilot. ### Cloud and Backup Azure infrastructure, cloud backup, disaster recovery, and business continuity planning. ### AI and Automation AI agents built on Claude, powered by Anthropic, and on Microsoft 365. Services include custom AI agents, Model Context Protocol (MCP) integrations, Microsoft Copilot deployment, Power Automate workflows, and business process automation. GCIT is Certified in the Claude Partner Network. Agentic AI services: https://gcit.com.au/agentic-ai-services/ ## Transparency and Reporting - Monthly IT Report: https://gcit.com.au/monthly-it-report/ (what the monthly IT report shows: Microsoft 365 security and Secure Score, devices, support delivered and, depending on the agreement, what it includes) - Customer Portal: https://gcit.com.au/customer-portal/ (sign-in help for existing customers, portal at https://portal.gcit.com.au/) ## Knowledge Base Articles (Recent) - [Fix: MYOB "This File Can't Be Opened Using AccountRight"](https://gcit.com.au/knowledge-base/fix-myob-file-cant-be-opened-accountright/) - [Fix: "This Site Uses XSLT" Warning in Bp Premier](https://gcit.com.au/knowledge-base/fix-this-site-uses-xslt-bp-premier/) - [Fix: AutoCAD Asking for Serial Number on Network Licence](https://gcit.com.au/knowledge-base/fix-autocad-serial-number-prompt-network-licence/) - [Fix: "Unable to Load DLL 'hidapi.dll': Access Is Denied"](https://gcit.com.au/knowledge-base/fix-unable-to-load-dll-hidapi-access-denied/) - [Fix: "Approval Required" for Apple Internet Accounts on iPhone](https://gcit.com.au/knowledge-base/fix-iphone-mail-apple-internet-accounts-approval/) - [Fix: "We Can't Open That Page Right Now" at Windows Sign-in](https://gcit.com.au/knowledge-base/fix-windows-web-sign-in-cant-open-page-offline/) - [Fix: "Install Failed. Please Contact Your Software Vendor" When Opening JPG Files](https://gcit.com.au/knowledge-base/fix-install-failed-contact-software-vendor-jpg/) - [Set Default Sharing Policy for Office 365 Users' Calendars](https://gcit.com.au/knowledge-base/set-default-sharing-policy-for-office-365-users-calendars/) - [Get email alerts about unused Office 365 licenses with Azure Functions, Azure Storage and Microsoft Flow](https://gcit.com.au/knowledge-base/get-email-alerts-unused-office-365-licenses-azure-functions-azure-storage-microsoft-flow/) - [Managing users in Office 365 delegated tenants via PowerShell](https://gcit.com.au/knowledge-base/managing-users-in-office-365-delegated-tenants-via-powershell/) - [Set up Office 365 email on iPhone using Outlook for iOS](https://gcit.com.au/knowledge-base/set-up-office-365-email-on-iphone-using-outlook-for-ios/) - [Automate creation of Azure AD Applications to access the Microsoft Graph in all customer tenants](https://gcit.com.au/knowledge-base/automate-creation-azure-ad-applications-access-microsoft-graph-customer-tenants/) - [How to Create an Outlook Group](https://gcit.com.au/knowledge-base/how-to-create-an-outlook-group/) - [Managing Outlook Groups via PowerShell](https://gcit.com.au/knowledge-base/managing-outlook-groups-via-powershell/) - [How to detect a breach in Microsoft 365](https://gcit.com.au/knowledge-base/how-to-detect-a-breach-in-microsoft-365/) - [Cannot modify certain Exchange Online properties on Telstra Syndicated Office 365 tenants](https://gcit.com.au/knowledge-base/cannot-modify-certain-exchange-online-properties-telstra-syndicated-office-365-tenants/) - [How to remove all Office 365 connected accounts in bulk](https://gcit.com.au/knowledge-base/remove-office-365-connected-accounts-bulk/) - [Working with Archive Policies in Office 365 and SkyKick](https://gcit.com.au/knowledge-base/working-archive-policies-office-365-skykick/) - [How to fix the Office 365 WINMAIL.DAT attachment issue](https://gcit.com.au/knowledge-base/how-to-fix-the-winmail-dat-attachment-issue/) - [How to secure the devices that access your Office 365 email](https://gcit.com.au/knowledge-base/how-to-secure-the-devices-that-access-your-office-365-email/) - [How to connect to delegated Office 365 tenants using the secure app model](https://gcit.com.au/knowledge-base/how-to-connect-to-delegated-office-365-tenants-using-the-secure-app-model/) - [Automatically request IT Glue Quick Notes from your team](https://gcit.com.au/knowledge-base/automatically-request-it-glue-quick-notes-from-your-team/) - [Sync UniFi Sites with IT Glue](https://gcit.com.au/knowledge-base/sync-unifi-sites-with-it-glue/) - [Sync IT Glue organisations with a SharePoint List via PowerShell](https://gcit.com.au/knowledge-base/sync-it-glue-organisations-with-a-sharepoint-list-via-powershell/) - [Sync Office 365 User Activity and Usage with IT Glue](https://gcit.com.au/knowledge-base/sync-office-365-user-activity-and-usage-with-it-glue/) - [Sync Azure Active Directory Risk Events with a SharePoint list for all customer tenants](https://gcit.com.au/knowledge-base/sync-azure-active-directory-risk-events-with-a-sharepoint-list-for-all-customer-tenants/) - [Delete specific emails from Office 365 inboxes in customer tenants via PowerShell](https://gcit.com.au/knowledge-base/delete-specific-emails-from-office-365-inboxes-in-customer-tenants-via-powershell/) - [Manage Office 365 customers' security alerts with SharePoint, Microsoft Flow and Azure Functions](https://gcit.com.au/knowledge-base/manage-office-365-customers-security-alerts-with-sharepoint-microsoft-flow-and-azure-functions/) - [Sync Mailbox Usage Reports with a SharePoint list](https://gcit.com.au/knowledge-base/sync-mailbox-usage-reports-with-a-sharepoint-list/) - [Retrieve customers' Office 365 Message Center info via PowerShell and the Office 365 Management API](https://gcit.com.au/knowledge-base/retrieve-customers-office-365-message-center-info-via-powershell-and-office-365-management-api/) ## Blog Posts (Recent) - [GCIT Is Now Certified in the Claude Partner Network](https://gcit.com.au/gcit-certified-claude-partner-network/) - 6 Oct 2026 - [Meet Belle, three weeks on the GCIT service team](https://gcit.com.au/belle-three-weeks-on-the-service-team/) - 3 Jun 2026 - [How I Used Claude Code to Unsubscribe from 130 Newsletters in 30 Minutes](https://gcit.com.au/how-i-used-claude-code-to-unsubscribe-from-130-newsletters-in-30-minutes/) - 21 Apr 2026 - [5 Ways Gold Coast SMBs Are Using AI to Save 10+ Hours a Week](https://gcit.com.au/ai-automation-small-business-gold-coast/) - 15 Apr 2026 - [How an AI Coworker Wrote This Blog Post (And What It Means for Your Business)](https://gcit.com.au/how-an-ai-coworker-wrote-this-blog-post-and-what-it-means-for-your-business/) - 26 Mar 2026 - [Lessons from Building an AI Chatbot That Actually Qualifies Leads](https://gcit.com.au/ai-chatbot-lessons-lead-qualification/) - 22 Mar 2026 - [What to Look For in a Managed IT Provider (And What Separates Good Ones from the rest)](https://gcit.com.au/what-to-look-for-managed-it-provider/) - 5 Mar 2026 - [7 Signs It's Time to Switch Your IT Provider](https://gcit.com.au/signs-time-to-switch-it-provider/) - 4 Mar 2026 - [How Much Does Managed IT Cost? A Guide for Gold Coast Businesses](https://gcit.com.au/managed-it-cost-gold-coast/) - 3 Mar 2026 - [What GCIT Learned at IT Nation Evolve Q1 2026](https://gcit.com.au/gcit-it-nation-evolve-q1-2026/) - 26 Feb 2026 - [Why are RAM Prices increasing?](https://gcit.com.au/why-are-ram-prices-increasing/) - 16 Feb 2026 - [How We Built PinPals - An AI-Powered Team Recognition Program Using Enamel Pins, Azure OpenAI, and SharePoint](https://gcit.com.au/gcit-pin-pals-ai-powered-team-recognition/) - 16 Feb 2026 - [Happy New Year from the team at GCIT!](https://gcit.com.au/happy-new-year/) - 2 Jan 2026 - [Christmas Dropoffs | GCIT Client Holiday Deliveries 2025](https://gcit.com.au/christmas-dropoffs-gcit-holiday-gift-deliveries/) - 16 Dec 2025 - [The Gold Coast team wrap up the year at the GCIT Christmas Party!](https://gcit.com.au/gcit-christmas-party/) - 2 Dec 2025 ## Contact - Web: https://gcit.com.au/contact-us/ - Support 1300 369 111 - Sales 0755 999 999 - Address: 1/16 Dover Drive, Burleigh Heads QLD 4220