Gold Coast service area

IT support and managed IT services across the Gold Coast

GCIT supports businesses right across the Gold Coast from our office in Burleigh Heads, with onsite visits and remote help. Find your area, or see everything included in our managed IT services.
  • Rated 5.0 on Google from 166 reviews (October 2026)
  • ISO 27001 certified for information security
  • Help desk open Monday to Friday, 8am to 5pm Queensland and NSW time
The GCIT team in GCIT shirts gathered for a group photo at the Burleigh Heads office
5.0

Rated 5.0 on Google from 166 reviews

As at October 2026

The Gold Coast’s highest-rated MSP on Google. 166 reviews, more than any other Gold Coast managed IT provider rated 5.0.

Our office
Burleigh Heads1/16 Dover Drive, Burleigh Heads QLD 4220
Across the coast
Coolangatta to Coomeraonsite support from one local team
How we help
Most support is delivered remotely, with regular onsite visits.
Help desk hours
Monday to Friday, 8am to 5pm Queensland and NSW time
28 secto reach a person on our support lineMedian in business hours, from pickup including the short menu. 1 Jul to 30 Sep 2026, 1,160 answered calls.
59%of tickets resolved the same business dayTickets logged in business hours, 90 days to 9 October 2026 (1,262 of 2,155).
97%positive customer ratings, 2025SmileBack, 1,024 ticket reviews.

Where on the Gold Coast do we provide IT support?

Our office is at 1/16 Dover Drive, Burleigh Heads. Your support team is on the Gold Coast, not overseas. From there we provide onsite and remote IT support across the Gold Coast, Brisbane, Tweed Heads and Northern NSW.

Find your area

Suburbs we cover from Burleigh Heads

  • Burleigh Heads
  • Broadbeach
  • Robina
  • Southport
  • Varsity Lakes
  • Surfers Paradise
  • Bundall
  • Nerang
  • Helensvale
  • Palm Beach
  • Coolangatta
  • Coomera
  • Ormeau
  • Tweed Heads
  • Upper Coomera
  • Currumbin

Which Gold Coast and Tweed businesses do we look after?

Local businesses that have shared their story with us, from Southport to Tweed Heads South. Each one links to the full client story.

PG&A Accountants & AdvisersSouthport

PG&A Accountants & Advisers in Southport has worked with us since 2015, and moved from remote support to cloud-hosted desktops and then Premium Managed IT.

Read the PG&A story

Thiel Partners AccountantsSurfers Paradise

Thiel Partners in Surfers Paradise works on cloud-hosted desktops that run on dedicated Remote Desktop servers we manage, so staff get the same workspace in the office or at home.

Read the Thiel Partners story

Southpac International GroupBurleigh Waters

Southpac has worked with us for more than 10 years. We manage its devices, Microsoft 365 and email security, including quick access changes for staff who travel overseas. Its certification arm, Southpac Certifications, audits and certifies GCIT’s own ISO 27001, ISO 9001 and ISO 14001 systems.

Read the Southpac story

Harmony Health Medical CentreCurrumbin Waters

When Harmony Health Medical Centre needed new workstations, our team handled the rollout from purchase to set-up without disrupting a single clinic session.

Read the Harmony Health story

DJ Stringer Real EstateCoolangatta

GCIT has looked after this Coolangatta agency’s IT since 2015. In 2019 Microsoft chose its Microsoft 365 security work with us as a customer story.

Read the DJ Stringer story

Surf ToyotaTweed Heads South

Surf Toyota has been a GCIT client since 2015. We look after the dealership’s managed IT, Hardware as a Service, Microsoft 365 and business internet, so there is one number to call for all of it.

Read the Surf Toyota story

Oculus Financial ServicesTweed Heads

Oculus has been a GCIT client since 2018, when its server moved to the cloud. Today we look after its full technology stack, including ThreatLocker application whitelisting, email security monitoring and Microsoft 365 administration.

Read the Oculus story

Reliable and always know what they are doing, nothing is ever a problem. Have valued their service for over a decade now. Highly recommended IT professionals.

Ben ThielPrincipal, Thiel Partners Accountants. Google review, May 2024

See all client stories

What IT services does GCIT offer Gold Coast businesses?

Managed IT is the base. Each service links to its own page with the full detail.

Managed IT services

A plan can cover help desk support by phone, email and Teams, endpoint protection, Microsoft 365 management and hardware lifecycle management. Your authorised contacts can use the GCIT portal to see reporting on the services we provide, follow support requests and revisit reviewed monthly reports. Available information depends on your agreement and the data collected.

Cybersecurity

Our managed IT plans include endpoint protection, email security, multi-factor authentication, Conditional Access and security awareness training. Our clients’ average Microsoft Secure Score is about 1.8x the Microsoft average for organisations with 101 to 1,000 seats (October 2026).

Microsoft 365 support

Set-up, migration and day-to-day support for Outlook, Teams, SharePoint and OneDrive. We have been a Microsoft partner continuously since 2002, more than 20 years.

Backup and disaster recovery

Cloud backup and disaster recovery, so you can get files and systems back after ransomware, a hardware failure or a mistake.

AI and automation

Microsoft 365 Copilot rollouts, custom AI agents and automation of the everyday processes that eat into your team’s week.

IT consulting

Help planning IT budgets, comparing vendors and building a technology roadmap that grows with your business.

IT support for your industry

Gold Coast IT support questions

A managed IT service provider (MSP) looks after your business technology on an ongoing basis. Instead of calling someone when something breaks, your team has a help desk to call and your systems are kept patched and secure. At GCIT a plan can cover help desk support by phone, email and Teams, endpoint protection and email security, Microsoft 365 management, cloud backup and disaster recovery, hardware lifecycle management, and IT strategy sessions with your account manager.

It depends on the number of users and devices, and the level of service your business needs. Managed IT is usually priced per user each month, and your proposal shows what is included before you sign. Contact us for a quote based on your business size and requirements.

GCIT is the Gold Coast’s highest-rated MSP on Google: a 5.0 rating from 166 reviews, more reviews than any other Gold Coast managed IT provider rated 5.0 (checked 10 October 2026). How we check this. We were also the first Gold Coast-based MSP certified to ISO 27001, ISO 9001 and ISO 14001.

Yes. Our team is based at 1/16 Dover Drive, Burleigh Heads, and we provide onsite support across the Gold Coast, from Coolangatta to Coomera. Most support is delivered remotely, and in the 90 days to 9 October 2026 we resolved more than half of the support tickets logged during business hours on the same business day.

Yes. Our managed IT plans include endpoint protection, email security, multi-factor authentication, Conditional Access and security awareness training. We also offer cybersecurity assessments, Essential Eight compliance and ISO 27001 workshops for businesses that want to go further.

GCIT works with small to mid-sized businesses that have 10 or more employees.

Monday to Friday, 8am to 5pm Queensland and NSW time. During NSW daylight saving we start at 7am Queensland time. Existing clients call our support line on 1300 369 111.

Talk to the team in Burleigh Heads

Tell us how your business works and what is getting in the way. Send the form and we will be in touch to book your free consultation.
Monday to Friday, 8am to 5pm Queensland and NSW time.
Support for existing clients
1300 369 111
Office
1/16 Dover Drive, Burleigh Heads QLD 4220
ISO 27001  |  ISO 9001  |  ISO 14001  |  Essential Eight assessment certified (TAFE Queensland)  |  Microsoft Solutions Partner
Ready to secure and simplify your IT? Talk to a GCIT expert today.