For GCIT clients
Get IT support
Choose the fastest way to reach the GCIT support team. Tell us your name, your company and what is happening, and add a screenshot if you can.
Any time, triaged 24/7
Email us with the details. P1 incidents are escalated automatically for customers on 24/7 critical-incident support.
Not urgent
Use the form and our support team will pick it up during business hours.
How fast we respond
Standard response targets during business hours, Monday to Friday, 8:00am to 5:30pm (AEST). Your agreement may set different targets.
| Priority | Response target |
|---|---|
| P1 CriticalComplete outage or security breach affecting all users | 15 minutes |
| P2 HighMajor functionality impaired, significant business impact | 30 minutes |
| P3 MediumSingle user or non-critical system impaired | 2 hours |
| P4 LowMinor issue or service request with no immediate impact | 4 hours |
After hours: email support@gcit.com.au. Incidents are triaged 24/7, and P1 incidents are escalated automatically for GCIT customers on 24/7 critical-incident support. Non-critical requests logged after hours are actioned at the start of the next business day.
Send a support request
More help
- Client resources: guides to MFA, Conditional Access and the tools we look after for you.
- Knowledge base: step-by-step fixes for common Microsoft 365 and Windows issues.
- Not a GCIT client yet? Contact us or call Sales 0755 999 999.