Client story

Surf Toyota

Managed IT, Hardware as a Service and internet connectivity for a Tweed Toyota dealership, a GCIT client since 2015.
  • Automotive, Tweed Heads South
  • A GCIT client since 2015
  • 113,000+ service events handled
James Munro from GCIT in front of the GCIT logo screen in the office

Keeping a dealership running, from the showroom to the service bay

A car dealership runs on its systems. Sales, finance, service and parts all depend on working computers and a reliable internet connection, and downtime means lost sales and delayed service jobs.

Surf Toyota has been a GCIT client since 2015. We look after the dealership’s managed IT, Hardware as a Service, Microsoft 365 and business internet, so there is one number to call for all of it.

10+ yearsas a GCIT client, since 2015ConnectWise records, first ticket July 2015
113,000+service events handled since joiningConnectWise service desk, all boards, counted 15 October 2026

Service events are the support requests, automated patches, security checks and maintenance tasks logged as tickets in our ConnectWise service desk for this client, across every board, since they joined. Counted on 15 October 2026 and rounded down.

Surf Toyota and GCIT over the years

Taken from the agreements and service desk records in our ConnectWise system.

2015

Unlimited remote support

From November 2015, unlimited remote support for staff across the dealership.

2020

Managed services

From February 2020, a managed services agreement, with Hardware as a Service added in May 2020.

2021

Backup

From September 2021, cloud backup and disaster recovery.

2023

Business internet

From June 2023, business internet supplied and managed by GCIT.

What we look after for Surf Toyota

Managed IT

Every workstation secured and patched

Endpoint security, automated patching and support for staff in sales, service, parts and administration. Managed IT services

Hardware as a Service

A large fleet kept current

Workstations and network hardware supplied and replaced under Hardware as a Service, with no capital outlay. Hardware and device management

Microsoft 365

Email and collaboration

Microsoft 365 administration for the whole dealership. Microsoft 365 support

Business internet

One provider for the connection too

Business internet from GCIT, so a connection problem is the same phone call as any other IT issue. IT support in Tweed Heads

Backup and recovery

Dealership data backed up

Cloud backup and disaster recovery for the dealership’s data. Business continuity and disaster recovery

What the Surf Toyota team says

“Hands down the best in the business. All of the staff are friendly, professional and do everything they can to have the issue resolved on first contact. Highly, highly recommend.”

Cameron ThorntonSurf ToyotaGoogle review, February 2024

Read more of what our clients say

Talk to us about your IT

Tell us what is working with your IT and what is not. We will give you a plain answer on what we would change, with no obligation.
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1300 369 111
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1/16 Dover Drive, Burleigh Heads QLD 4220
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