Client story

Southpac International Group

Managed IT and cybersecurity for a Gold Coast aerospace and certification group with international operations.
  • Aerospace and ISO certification, Burleigh Waters
  • A GCIT client for more than 10 years
  • 17,000+ service events handled
Adam Wright from GCIT in front of the GCIT logo screen in the office

A client that also audits us

Southpac International Group brings together Southpac Aerospace, which provides aviation quality and safety training across the Asia-Pacific, and Southpac Certifications, an ISO certification body. Staff travel between Australia and the Philippines, so access has to keep working wherever they are.

Southpac has worked with us for more than 10 years. We manage its devices, Microsoft 365 and email security. Its certification arm, Southpac Certifications, audits and certifies GCIT’s own ISO 27001, ISO 9001 and ISO 14001 systems.

When a Southpac team member’s international travel plans changed at the last minute, we had their access reconfigured in minutes.

10+ yearsas a GCIT clientConnectWise records, first ticket October 2015
17,000+service events handled since joiningConnectWise service desk, all boards, counted 15 October 2026

Service events are the support requests, automated patches, security checks and maintenance tasks logged as tickets in our ConnectWise service desk for this client, across every board, since they joined. Counted on 15 October 2026 and rounded down.

Southpac and GCIT over the years

Taken from the agreements and service desk records in our ConnectWise system.

2015

Support from the start

Our service desk records for Southpac go back to October 2015.

2022

Managed services

From June 2022, a managed services agreement covering devices, Microsoft 365 and security.

2022

Backup

From August 2022, cloud backup and disaster recovery.

2024

Azure

From February 2024, Azure services managed under the same agreement.

What we look after for Southpac

Managed IT

Devices monitored, patched and onboarded

Endpoint monitoring, automated patching and onboarding of new devices across the group. Managed IT services

Secure access

Access that follows staff overseas

Microsoft 365 sign-in rules that keep travelling staff connected and keep everyone else out. Conditional Access and Zero Trust

Email security

Email security and quarantine monitoring

We monitor email security and the quarantine for the group. Email security

Microsoft 365

Microsoft 365 administration

Accounts, licences and security settings looked after for every staff member. Microsoft 365 support

Backup and recovery

Data backed up and recoverable

Cloud backup and disaster recovery for the group’s data. Business continuity and disaster recovery

What the Southpac team says

“Dan from GCIT was all over it and had it enabled in minutes.”

Rob McDougallSystems and Compliance Coordinator, Southpac International GroupGoogle review

Read more of what our clients say

Talk to us about your IT

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Support for existing clients
1300 369 111
Office
1/16 Dover Drive, Burleigh Heads QLD 4220
ISO 27001  |  ISO 9001  |  ISO 14001  |  Essential Eight assessment certified (TAFE Queensland)  |  Microsoft Solutions Partner for Modern Work
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