PG&A Accountants & Advisers

An IT partner that feels like part of the team

PG&A Accountants & Advisers is a Southport-based accounting firm built on doing things differently. They call it being “good different”: personalised services, fixed fee pricing, and a genuine commitment to helping small and medium businesses succeed. With nearly 30 years of experience and CPA certification, PG&A has built a reputation as trusted advisers to Gold Coast SMEs.

When PG&A first partnered with GCIT in 2015, they were looking for an IT partner who approached service the same way they did. Not a faceless helpdesk. Not someone who would charge by the hour. They wanted a team that understood their business and felt like an extension of their own.

Over the past decade, the partnership has evolved significantly. What started as unlimited remote support progressed to cloud-hosted desktops, giving staff secure access to their accounting applications from anywhere. In 2020, PG&A moved to GCIT’s Premium Managed IT, gaining comprehensive proactive monitoring, security management, and strategic IT guidance alongside their existing cloud infrastructure.

Technology that keeps accountants focused on their clients

Accounting firms handle sensitive financial data every day: tax records, business financials, superannuation details. That data needs to be protected, accessible, and backed up without the firm needing to think about it. GCIT manages all of this for PG&A under a Premium Managed IT agreement.

Two reviews, seven years apart, same message

Sue McKeen, PG&A’s Principal, first reviewed GCIT in April 2018. She wrote that “everyone is so friendly and easy to talk to” and that GCIT “feel like a part of our team.” Three years later, she reviewed again with the same warmth: “We love GCIT and couldn’t run our business efficiently without them.”

That consistency across seven years and 14,000+ service events tells a story that a single review never could. PG&A hasn’t just stayed with GCIT. They’ve grown with GCIT, upgrading through three tiers of service as their needs evolved, from unlimited support to cloud-hosted desktops to Premium Managed IT.

For a firm that prides itself on being “good different,” the IT partnership reflects the same values: personal, reliable, and built for the long term.