Our Team on the Phones for Animal Welfare League Queensland’s First Giving Day
We built a pop-up call centre for Animal Welfare League Queensland’s first Giving Day on 17 September 2026, then spent the day on the phones beside its staff and volunteers.
GCIT Wins Small Business of the Year at the 2026 McPherson Honours
GCIT was named Small Business of the Year at the 2026 McPherson Honours, hosted by Leon Rebello MP. Here is what the Honours are and the community work behind our nomination.
Lessons from Building an AI Chatbot That Actually Qualifies Leads
We built an AI-powered qualification chatbot for a client using ManyChat and Azure OpenAI. Here are the seven biggest lessons we learned about replacing forms with conversational AI.
What to Look For in a Managed IT Provider (And What Separates Good Ones from the rest)
Every managed IT provider (including us) will tell you they are the best. Here is what to actually look for, based on more than 10 years of running GCIT on the Gold Coast.
7 Signs It’s Time to Switch Your IT Provider
Slow response times, recurring issues, and surprise invoices are warning signs your IT provider isn’t keeping up. Here are 7 signs it’s time to switch and what to look for in a new provider.
How Much Does Managed IT Cost? A Guide for Gold Coast Businesses
Managed IT services on the Gold Coast cost $120 to $220 per user per month. This guide covers pricing models, what is included at each tier, hidden fees, and how to compare MSP quotes.
What GCIT Learned at IT Nation Evolve Q1 2026
GCIT attended IT Nation Evolve Q1 2026 in the Gold Coast to benchmark against top MSPs. Key takeaways on AI-powered service delivery, the Automate First curve jump, and a practical framework for delivering faster, more consistent IT support.
Why are RAM Prices increasing?
Computers and laptops are more expensive in 2026 — and it’s not a temporary blip. Here’s why RAM prices have surged over 100%, what it means for your next hardware purchase, and when prices might come back down.
How We Built PinPals - An AI-Powered Team Recognition Program Using Enamel Pins, Azure OpenAI, and SharePoint
How GCIT built PinPals - an AI-powered employee recognition program using Azure OpenAI, SharePoint, and enamel pins to make peer recognition fun and automated.
Happy New Year from the team at GCIT!
Happy New Year from GCIT! What a massive year for our team! From that time we crashed a drone in the Colorado mountains to the day our service team was replaced by the Australian Firefighters Calendar models, we had an absolute blast in 2025. It’s an amazing time to be working in the MSP industry, […]