Lessons from Building an AI Chatbot That Actually Qualifies Leads
We built an AI-powered qualification chatbot for a client using ManyChat and Azure OpenAI. Here are the seven biggest lessons we learned about replacing forms with conversational AI.
What to Look For in a Managed IT Provider (And What Separates Good Ones from the rest)
Every managed IT provider (including us) will tell you they are the best. Here is what to actually look for, based on more than 10 years of running GCIT on the Gold Coast.
7 Signs It’s Time to Switch Your IT Provider
Slow response times, recurring issues, and surprise invoices are warning signs your IT provider isn’t keeping up. Here are 7 signs it’s time to switch and what to look for in a new provider.
How Much Does Managed IT Cost? A Guide for Gold Coast Businesses
Managed IT services on the Gold Coast cost $120 to $220 per user per month. This guide covers pricing models, what is included at each tier, hidden fees, and how to compare MSP quotes.
GCIT Achieves ISO 27001, 9001 and 14001 Certification: Security, Quality and Sustainability
How we’re raising the bar for Business IT services on the Gold Coast GCIT has officially achieved ISO 27001, ISO 9001, and ISO 14001 certifications - a significant milestone that reflects our commitment to security, quality, and environmental responsibility. For businesses across the Gold Coast, this means you can trust us to manage your IT […]
SBS 2003 hacked due to weak Administrator password
Last Sunday I received a call from a new customer who found a disturbing message on their Small Business Server 2003 box. The message text advised them that their files had been encrypted and asked them to send a Western Union or MoneyGram order to the value of $4000.00 USD if they want to recover […]
Onsite IT Support on the Gold Coast
GCITS provides expert IT Support for businesses on the Gold Coast and Tweed region. We have been a Microsoft partner continuously since 2002 and were Microsoft Small Business Server Specialists. Ask us how we can make IT work for your business.