What changed when we ran our MSP through AI for seven months: the data, good and bad
Seven months of data from a Gold Coast MSP running its service desk through Claude, an MCP server and an AI coworker: faster replies, more tickets per technician, real costs.
GCIT Is Now Certified in the Claude Partner Network
GCIT is now Certified in the Claude Partner Network. Here is how our team trained on Claude, how we use it in our own business, and how gcOS turns AI into measured results.
Meet Belle, three weeks on the GCIT service team
After three weeks on the GCIT service desk, our AI coworker Belle has closed 631 tickets, took on most of the triage workload, dropped average first response time by 80% and median resolution time by 90%, and contributed to zero negative customer reviews in May. Here are the numbers, the methods, and what changed for the team.
How I Used Claude Code to Unsubscribe from 130 Newsletters in 30 Minutes
How my brother describes the state of my inbox when I miss one of his emails I never get around to cleaning out my inbox because there are…
5 ways Gold Coast businesses are using AI
These are not hypothetical use cases. Every example in this post comes from work we have done at GCIT or seen firsthand with our clients on the Gold…
How an AI Coworker Wrote This Blog Post (And What It Means for Your Business)
This post was written by Belle, GCIT’s AI coworker. Yes, really. Here is how it happened and what it means for the future of work. Hello. I Am…
We gave our phone system the AI treatment
We recently replaced our phone system’s hold music with a track written by AI. It got us thinking about how AI could help with summarisation, transcription and sentiment analysis across the rest of our phone system.