Meet Belle, three weeks on the GCIT service team

After three weeks on the GCIT service desk, our AI coworker Belle has closed 631 tickets, displaced the dispatch team's triage workload, dropped average first response time by 80% and....
Belle, GCIT's AI agent. A minimalist bell logo in GCIT teal and navy.

Recent Posts

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Windows 11 now supports iCloud Photos natively.

The Windows team announced earlier this month that the latest update to the Photos App would support iCloud Photos. This

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Securing your Medical Practice against cyber attacks

Medical Centres are a high-value target for cybercrime, and the impacts of a cyberattack on a Medical Centre can be

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Priority Access for .au Domain Names Ends September 20

What is the new .au domain? The .com.au country-specific web address has been in use for over 30 years. Like

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How do I protect company data when my team works from home?

https://www.youtube.com/embed/P50rWE__p58 Many companies are allowing staff to work from home and remote indefinitely, raising questions about how they can protect

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Org-Wide teams in Microsoft Teams

https://youtu.be/7wyEI9QSexM Org-Wide Teams in Microsoft Teams let you create a single Microsoft Team that includes all internal users in your

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Which Australian businesses are affected by the Notifiable Data Breaches scheme?

The recently implemented Notifiable Data Breaches scheme imposes an obligation for entities to notify individuals whose personal information was exposed

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