Meet Belle, three weeks on the GCIT service team

After three weeks on the GCIT service desk, our AI coworker Belle has closed 631 tickets, displaced the dispatch team's triage workload, dropped average first response time by 80% and....
Belle, GCIT's AI agent. A minimalist bell logo in GCIT teal and navy.

Recent Posts

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We gave our phone system the AI treatment

https://www.youtube.com/watch?v=MftuV1zXMMc&feature=youtu.be We recently replaced our phone system’s hold music with a track written by AI. The result was a very

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GCIT Achieves ISO 27001, 9001, and 14001 Certifications: Our Commitment to Security, Quality, and Sustainability

How we’re raising the bar for Business IT services on the Gold Coast GCIT has officially achieved ISO 27001, ISO

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How do hackers hide in Microsoft 365?

https://www.youtube.com/watch?v=_NNDkf0nEZQ Microsoft 365 is the backbone of many small and medium-sized businesses. However, with its widespread use comes an increased

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How Hackers Break MFA-Enabled Microsoft 365 Accounts

How hackers bypass MFA on Microsoft 365 using Evilginx to steal session cookies, and how to prevent it.
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How to Prepare Your Business for a Cyberattack

While there are many things you can do to prevent and prepare for them, Cyber-attacks may seem unavoidable. Making sure

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Why the Essential Eight is Vital for Your Business

Cyber Security incidents can have a detrimental impact on Australian businesses. With the increased reliance on internet-enabled services, companies are

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