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Meet Belle, three weeks on the GCIT service team

After three weeks on the GCIT service desk, our AI coworker Belle has closed 631 tickets, displaced the dispatch team's triage workload, dropped average first response time by 80% and....
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Belle, GCIT's AI agent. A minimalist bell logo in GCIT teal and navy.

Recent Posts

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  • Gold Coast IT Support, News
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7 Signs It’s Time to Switch Your IT Provider

Slow response times, recurring issues, and surprise invoices are warning signs your IT provider isn't keeping up. Here are 7
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  • Gold Coast IT Support, News
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How Much Does Managed IT Cost? A Guide for Gold Coast Businesses

Managed IT services on the Gold Coast cost $120 to $220 per user per month. This guide covers pricing models,
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  • News
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What GCIT Learned at IT Nation Evolve Q1 2026

GCIT attended IT Nation Evolve Q1 2026 in the Gold Coast to benchmark against top MSPs. Key takeaways on AI-powered
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  • News
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Why are RAM Prices increasing?

Computers and laptops are more expensive in 2026 — and it's not a temporary blip. Here's why RAM prices have
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  • Azure, Microsoft 365, Microsoft Teams, News, SharePoint
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How We Built PinPals – An AI-Powered Team Recognition Program Using Enamel Pins, Azure OpenAI, and SharePoint

How GCIT built PinPals - an AI-powered employee recognition program using Azure OpenAI, SharePoint, and enamel pins to make peer
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Happy New Year from the team at GCIT!

Happy New Year from GCIT! What a massive year for our team! From that time we crashed a drone in

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