Contact us

The GCIT blog

News from the GCIT team, practical IT and cyber security advice, and what we are learning about AI in our own work.

  • /

What changed when we ran our MSP through AI for seven months: the data, good and bad

Seven months of data from a Gold Coast MSP running its service desk through Claude, an MCP server and an AI coworker: faster replies, more tickets per technician, real costs.
Read the post
The GCIT team in navy GCIT shirts, some seated, laughing together in front of a grey wall and banana plants

Recent posts

Callers cheering and blowing bubbles in the Animal Welfare League Queensland Giving Day call room, with the fundraising tally and the GCIT logo on the projector behind them
BLOG
  • News
  • /

Our Team on the Phones for Animal Welfare League Queensland’s First Giving Day

We built a pop-up call centre for Animal Welfare League Queensland's first Giving Day on 17 September 2026, then spent the day on the phones beside its staff and volunteers.
Read the post
Harry Morris, Elliot Munro, Leon Rebello MP, James Munro, Ryan Colombo and Grace Teu from GCIT with the 2026 McPherson Honours Small Business of the Year trophy
BLOG
  • News
  • /

GCIT Wins Small Business of the Year at the 2026 McPherson Honours

GCIT was named Small Business of the Year at the 2026 McPherson Honours, hosted by Leon Rebello MP. Here is what the Honours are and the community work behind our nomination.
Read the post
GCIT team at work in the Burleigh Heads office, with the GCIT logo and the Claude Partner Network Certified Services Partner badge
BLOG
  • AI
  • /

GCIT Is Now Certified in the Claude Partner Network

GCIT is now Certified in the Claude Partner Network. Here is how our team trained on Claude, how we use it in our own business, and how gcOS turns AI into measured results.
Read the post
Belle, GCIT's AI agent. A minimalist bell logo in GCIT teal and navy.
BLOG
  • AI
  • /

Meet Belle, three weeks on the GCIT service team

After three weeks on the GCIT service desk, our AI coworker Belle has closed 631 tickets, took on most of the triage workload, dropped average first response time by 80% and median resolution time by 90%, and contributed to zero
Read the post
Elliot Munro CISO at GCIT in front of a whiteboard with coding and automation keywords
BLOG
  • AI
  • /

How I Used Claude Code to Unsubscribe from 130 Newsletters in 30 Minutes

How my brother describes the state of my inbox when I miss one of his emails I never get around to cleaning out my inbox because there are so many recurring marketing emails I have accumulated over the last 15

Read the post
GCIT team at the Gold Coast IT office
BLOG
  • AI
  • /

5 ways Gold Coast businesses are using AI

These are not hypothetical use cases. Every example in this post comes from work we have done at GCIT or seen firsthand with our clients on the Gold Coast. AI automation for small business is not about buying more software.

Read the post

Our IT experts are ready and waiting to resolve your queries.

Contact us
Ready to secure and simplify your IT? Talk to a GCIT expert today.
Sales 0755 999 999 Book a free consultation