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About GCIT

Gold Coast IT and cybersecurity, since 2015.

We are a team of highly skilled security and IT professionals helping Gold Coast businesses stay secure, productive, and in control. ISO 27001 certified, a Microsoft Solutions Partner for Modern Work, and the highest-rated MSP on the Gold Coast. GCIT is Certified in the Claude Partner Network.

Book a free consultation Call 0755 999 999

Meet the team.

10+years as GCIT
300+managed tenants
3xISO certified
5.0Rated on Google from 166 reviews, as at October 2026
GCIT Gold Coast IT team professional group photo at Burleigh Heads office
Our story

Built by Gold Coast IT locals,
for Gold Coast businesses.

GCIT started in a family home in Tweed Heads. Our parents ran a small computer business from there, and in 1996 our dad came home from a stint working in Melbourne with a computer in pieces. He told the three of us, James, Blair and Elliot Munro, that we could play the games on it if we could put it together. We did, and soon we were linking computers so we could play Doom against each other.

We started fixing computers for people around the neighbourhood in 2000, while we were still in grade nine. By 2001 we were running a Linux game server that local kids paid $20 a month to join. Through high school we went out to people’s homes, showing older neighbours how to set out a letter in Word and helping people get ready for job interviews in Excel.

In 2002 one of us passed his first Microsoft server exam at 15, which helped the family business become a Microsoft Certified Partner. In November 2003 our eldest brother, then 17, started an on-site support business for Gold Coast homes and businesses. Over the next decade each of us ran our own IT business, working side by side for the same clients. Most of them found us through word of mouth.

Being young had a cost. Some clients grew and moved to a bigger provider because we were one-man bands, even when we knew the technology better.

In 2015 Ryan joined us, and with an employee we needed a proper company instead of separate sole trader businesses. So we merged to form GCIT. Ryan is now our Head of Operations.

Technology changes faster every year. We’re still the same family, answering the same phone number.

James & Elliot Munro
Leading GCIT
Elliot Munro holding the family business's Microsoft Certified Partner plaque from 2002
Elliot with our Microsoft Certified Partner plaque from 2002, thirteen years before GCIT was formed.
Certified, audited, accountable

The first Gold Coast MSP certified to ISO 27001, 9001 and 14001

Certifications are only as good as the work they represent. Ours mean that an independent auditor has reviewed our security management, quality management, and environmental management systems, and verified they meet international standards.

  • Microsoft Solutions Partner for Modern Work

    Microsoft Solutions Partner

    Solutions Partner for Modern Work.

  • TAFEcyber Essential Eight Assessment Course badge, completed by GCIT's CISO

    Essential Eight assessment certified

    Our CISO, Elliot Munro, is certified through TAFE Queensland’s Essential Eight Assessment Course (January 2026). He leads our Essential Eight assessments against the Australian Signals Directorate’s framework.

  • Microsoft Certified Expert badge

    Microsoft Security Certified

    Our engineers hold individual Microsoft certifications across security, compliance, and identity, from Fundamentals through Expert level.

Our team

The people behind your IT

A full-stack team of engineers, security specialists, operations, sales and automation developers, based on the Gold Coast and in the Philippines.

James Munro, CEO and Co-Founder of GCIT

James Munro

CEO and Co-Founder
View profile of James Munro
As CEO of GCIT, James provides leadership and direction, making sure the team has everything it needs to deliver an outstanding client experience. With more than 20 years as a company director, and with GCIT since it was founded in 2015, he is driven by innovation, particularly in security and AI. LinkedIn
Elliot Munro, CISO and Co-Founder of GCIT

Elliot Munro

CISO and Co-Founder
View profile of Elliot Munro
As Chief Information Security Officer at GCIT, Elliot is responsible for security and automation, ensuring that best practice security measures are consistently applied across all customer environments. He also focuses on making it easy for technicians to securely manage customer environments at scale using custom GCIT tooling. LinkedIn
Ryan Colombo, Head of Operations at GCIT

Ryan Colombo

Head of Operations
View profile of Ryan Colombo
As Head of Operations, Ryan makes sure everything runs smoothly behind the scenes, keeping the team efficient and clients well supported. With a Bachelor's degree in Information Technology and more than a decade at GCIT, he has been a driving force in optimising how the business operates and in bringing in new technology. LinkedIn
Harry Morris, Head of Growth at GCIT

Harry Morris

Head of Growth
View profile of Harry Morris
Harry helps clients choose the right IT solutions to improve security, efficiency, and growth. He works closely with new and existing clients, ensuring they receive tailored services that align with their needs. From account management to refining sales processes, Harry focuses on making IT solutions accessible and valuable to customers. LinkedIn
Grace Teu, Account Manager at GCIT

Grace Teu

Account Manager
View profile of Grace Teu
Grace has spent about eight years in client service and operations roles. Her background includes workforce and operations planning for businesses serving the mining and energy sectors, along with onboarding new client organisations.
Adam Wright, Project Coordinator at GCIT

Adam Wright

Project Coordinator
View profile of Adam Wright
As Project Coordinator at GCIT, Adam ensures the seamless delivery of customer projects, from security uplifts to IT implementations, keeping them on time, on budget, and tailored to business needs. His expertise spans VoIP infrastructure, Azure Virtual Desktop deployments, and automated security patching across Windows, Linux, and Mac environments. LinkedIn
Alinta Munro, People and Culture at GCIT

Alinta Munro

People and Culture
View profile of Alinta Munro
Alinta supports the wellbeing of the team while managing core HR responsibilities. From payroll and people operations to shaping the company vibe, she plays a key role in ensuring GCIT remains a supportive and enjoyable place to work. With a background in Nursing and a Master’s in Midwifery, Alinta brings a natural empathy and people-first mindset to the role.
Dan Redman, Senior Onsite Technician at GCIT

Dan Redman

Senior Onsite Technician
View profile of Dan Redman
As Senior Onsite Technician, Dan works directly within client environments, resolving technical issues hands-on. He brings more than 15 years in IT support and network administration to that work, with skills across Microsoft Windows Server, Exchange and SQL, SharePoint, and supporting CRM and HR systems. LinkedIn
Rohan Colley, Senior Systems Administrator at GCIT

Rohan Colley

Senior Systems Administrator
View profile of Rohan Colley
As a Senior Systems Administrator at GCIT, Rohan has worked in IT since 2004, specialising in server environments, network infrastructure and cybersecurity. His expertise spans Microsoft Windows Server environments, Office 365 and Azure migrations, and IT process automation using PowerShell and SQL. LinkedIn
Brendan Ramstadius, Senior Technician at GCIT

Brendan Ramstadius

Senior Technician
View profile of Brendan Ramstadius
As a Senior Technician at GCIT, Brendan brings over a decade of IT experience across both enterprise and MSP environments. From cloud migrations and cyber remediation to onsite support and project delivery, he’s known for his thorough approach and strong technical capability. Brendan has led and contributed to a wide range of technical projects including G Suite to Microsoft 365 migrations, SharePoint rollouts, Defender deployments, network upgrades, and hardware standardisation. LinkedIn
Emma Mitchell, Senior Engineer at GCIT

Emma Mitchell

Senior Engineer
View profile of Emma Mitchell
Emma has worked in IT since 2020, starting as a Level 1 technician at a managed service provider and then working as a Level 2 on-site technician, before joining GCIT as a Senior Engineer. Along the way she supported an ISO 27001 implementation for a financial services firm and led a Microsoft 365 tenant-to-tenant migration of more than 200 accounts.
Jarrah Burns, Service Desk Manager at GCIT

Jarrah Burns

Service Desk Manager
View profile of Jarrah Burns
As Service Desk Manager at GCIT, Jarrah looks after dispatching and triaging support requests, keeps customer communication smooth and keeps the team organised. He also supervises and trains Belle, GCIT's AI service desk coworker, who joined the service desk on 10 May 2026 and now handles routine triage. LinkedIn
Ellen Sawa-an, IT Support Specialist at GCIT

Ellen Sawa-an

IT Support Specialist
View profile of Ellen Sawa-an
Ellen has spent about 13 years in IT support, and almost all of it has been in Microsoft 365. Before GCIT she supported Microsoft 365 environments for global organisations, managing Exchange Online, SharePoint, Teams and Intune.
Kenn Cruz, IT Support Specialist at GCIT

Kenn Cruz

IT Support Specialist
View profile of Kenn Cruz
Kenn's passion for technology grew out of a strong interest in privacy and security. He has spent more than a decade supporting Microsoft 365, including Exchange Online, SharePoint Online, OneDrive, Teams and Office, working through escalations, email migrations and Azure onboarding alongside customers' own IT administrators. LinkedIn
Shion Taima, Junior Engineer at GCIT

Shion Taima

Junior Engineer
View profile of Shion Taima
Before GCIT, Shion spent about four years in IT helpdesk support at an IT outsourcing company in Tokyo, supporting VMware and Commvault products in Japanese and English. She now brings that experience, and her two languages, to the GCIT service desk.
Phoenix Asange-Harper, Automation Engineer at GCIT

Phoenix Asange-Harper

Automation Engineer
View profile of Phoenix Asange-Harper
As Automation Engineer at GCIT, Phoenix builds the internal tools and automations that help the team work faster and smarter. From customer portals and CRM integrations to multi-phase data analysis pipelines, he connects the dots between business logic and technical delivery. Phoenix onboarded rapidly, picking up the full MSP stack while independently handling support tickets and client projects within his first weeks.
Shay Brokensha, Junior Automation Engineer at GCIT

Shay Brokensha

Junior Automation Engineer
View profile of Shay Brokensha
Shay is one of GCIT's in-house developers. His work centres on Claude application development, client portals and automation, the kind of tools that take repetitive work off a team's plate.
Jen Genon, Administration Officer at GCIT

Jen Genon

Administration Officer
View profile of Jen Genon
Jen manages forecasting, budgeting, monthly invoicing, payroll and reporting with care and precision. She has more than 12 years of accounting experience and is passionate about financial systems and automation tools that reduce manual errors and improve reporting. LinkedIn
Anh Thompson, Cyber Security and Dispatch Admin at GCIT

Anh Thompson

Cyber Security and Dispatch Admin
View profile of Anh Thompson
As a Cyber Security & Dispatch Admin at GCIT, Anh plays a vital role in both security policy management and IT service coordination. She develops and enforces security policies, ensuring compliance with regulatory frameworks while maintaining clear documentation for auditing. On the dispatch side, she ensures IT service requests are efficiently handled, tracked, and resolved with professionalism.
Angela Munro, Account Support at GCIT

Angela Munro

Account Support
View profile of Angela Munro
As part of the GCIT admin team, Angela handles bank reconciliations, payments, hardware quotes and orders, along with customer licence renewals, keeping everything running smoothly behind the scenes. She takes pride in supporting the team and helping the business grow.

Multiple engineers on the help desk at any time.

Certified Services Partner, Claude Partner Network

Claude Partner Network

GCIT is Certified in the Claude Partner Network.

The Claude Partner Network is how Anthropic works with the firms that put Claude into production for customers.

Every GCIT developer holds Anthropic’s Claude Certified Architect - Professional credential. Ten GCIT team members, including non-technical staff, have completed Anthropic’s Claude Partner Network training.

Read the announcement
In the community

More than just the office next door

ISO 14001 certification was one step in looking after the place we live. Getting out of the office regularly is another.

Callers high-fiving in the Giving Day call room at Animal Welfare League Queensland's Gold Coast centre in Coombabah, with the fundraising tally and the GCIT logo on the projector Harry Morris from GCIT and a member of the Animal Welfare League Queensland team holding GCIT's $5,000 Giving Day donation cheque, 17 September 2026 James Munro and Shion Taima from GCIT in the Giving Day photo frame at Animal Welfare League Queensland's Gold Coast centre
Giving Day, 17 September 2026: the call room, Harry Morris with our donation, and James Munro and Shion Taima.
Animal Welfare League Queensland

Setting up the phones, then answering them.

Animal Welfare League Queensland held its first ever Giving Day in September 2026, a day of matched giving for animals in need. It needed a temporary call centre at its Gold Coast centre, so we supplied and set up ten workstations with headsets and phone software the day before, and made a test call on every one.

On Thursday 17 September our team spent the day on the phones next to its staff and volunteers, thanking supporters, and GCIT donated $5,000. The day raised $384,286 against a $300,000 goal. Afterwards, we packed it all up again.

Read the Giving Day story →
Harry Morris, Elliot Munro, Leon Rebello MP, James Munro, Ryan Colombo and Grace Teu from GCIT with the 2026 McPherson Honours Small Business of the Year trophy
From left: Harry Morris, Elliot Munro, Leon Rebello MP, Federal Member for McPherson, James Munro, Ryan Colombo and Grace Teu.
McPherson Honours

Small Business of the Year, 2026.

On 9 October 2026, GCIT was named Small Business of the Year at the McPherson Honours, hosted by Leon Rebello MP, Federal Member for McPherson. The Honours recognise people, groups and businesses making a difference across the southern Gold Coast.

Our nomination covered the community work the team does all year: sponsoring and volunteering with Animal Welfare League Queensland, running for Starlight Children’s Foundation, supporting Currumbin Wildlife Hospital, and donating IT equipment through LiteHaus International to students in regional Queensland and the Pacific.

Read the McPherson Honours story →
The GCIT team volunteering with Currumbin Wildlife Hospital, planting trees for the local koala population
The GCIT team planting trees for the local koala population with Currumbin Wildlife Hospital.
Currumbin Wildlife Hospital

Feeding koalas, planting trees, cleaning up beaches.

We’ve long supported environmental initiatives in our community, including volunteering with Currumbin Wildlife Hospital to help feed, protect and rehabilitate local wildlife, and joining Clean Up Australia efforts to reduce waste and pollution along the coast.

For us, sustainability isn’t just about reducing energy bills and IT consumables. It’s about making sure future generations get to enjoy the same incredible natural beauty we do. Currumbin Wildlife Hospital is the busiest wildlife hospital in the world, and they need all the hands they can get.

Support Currumbin Wildlife Hospital →
Harry Morris and James Munro from GCIT pictured with Gold Coast Mayor Tom Tate after winning the 2025 Gold Coast Business Excellence Award for IT and Digital Business

IT & Digital Business Award, May 2025 and May 2026

Gold Coast Business Excellence Awards, in the category sponsored by Griffith University. Harry and James are pictured with Gold Coast Mayor Tom Tate.

Australian Firefighters Calendar team with kittens using computers in the GCIT office

Our building neighbours

We share our building with the team behind the Australian Firefighters Calendar, which supports charities including Currumbin Wildlife Hospital. When they offered to bring firefighters and a few kittens into our office for a cybersecurity video, we said yes.

The Pax8 Beyond 2024 Global Social Impact trophy engraved GCIT

Pax8 Social Impact Award, global winner

Pax8 Beyond 2024, Denver, for our people-first, automation-driven approach to IT services and corporate social responsibility.

See all our awards and recognition

By the numbers

More than 20 years of Gold Coast IT, 10 of them as GCIT

10 +
Years as GCIT (founded 2015)
300 +
Managed Microsoft 365 tenants
59 %
Business-hours tickets resolved the same business day
90 days to 9 Oct 2026, ConnectWise
97 %
Service satisfaction (SmileBack, managed services, 2025)
28 s
Median time to reach a person on our support line
1 Jul to 30 Sep 2026, 1,160 answered support calls in business hours, measured by our phone system from pickup, including the short menu.
5.0 ★
Rated on Google from 166 reviews, as at October 2026
What customers say

The Gold Coast’s highest-rated MSP

What clients say about working with GCIT, in their own words.

5.0
Rated on Google from 166 reviews, as at October 2026
Read all reviews on Google →

“GCIT are essential to DuxRoe Lawyers. They listen to our needs, tailor solutions to our problems, and troubleshoot issues quickly and effectively. They also explain things in terms us “laymen” can understand.”

Jo Colclough, Practice Manager, DuxRoe Lawyers

“Allswell Communities have been using GCIT for over five years, and they are the epitome of first-class service. For absolutely no reason other than how good they are, I feel compelled to tell others about them. If you need IT support, you will not be disappointed.”

Nick Bonifant, Director, Allswell Communities

“GCIT strike the perfect balance between friendliness and professionalism. They understand our business, our systems, and our priorities, allowing us to focus on what we do best while they take care of our IT.”

Lonna Dall’Osto, Insure QLD
Transparency

You do not have to take our word for it

Every managed customer sees our response and resolution times in their monthly IT report. Every customer report in the GCIT customer portal ends with About the data, which lists every source behind it, when each was last refreshed and whether it worked.
  • Threat numbers are never inflated. Threats a person handled, automatic blocks and harmless alerts are reported separately and never added together.
  • Not measured never shows as zero. If a source was not measured, the report says so.
  • Reviewed before release. Every report is approved by our team before it is released, and held back if it is not right.
  • Corrections welcome. Customers can send a correction or question on any section through Give feedback, and our team replies in the portal.
See how the monthly IT report works →
About the data table from the GCIT monthly IT report listing data sources, refresh times and status (sample report with demonstration data)
About the data in the monthly IT report. Sample report with demonstration data.
Microsoft Solutions Partner
Microsoft partnership

Practical cybersecurity by a trusted Microsoft Partner

GCIT is a Microsoft Solutions Partner for Modern Work. That means documented capability across Microsoft 365 deployment, security, and modern workplace, backed by real-world customer outcomes.

See our Microsoft Partnership
Our core values

Five values that shape every decision

These are GCIT’s five core values. We hold each other to them in our quarterly reviews.

  • Solutions driven

    We fix the cause, not just the ticket.

    1.8xOur clients’ average Microsoft Secure Score is about 1.8x the Microsoft average for organisations with 101 to 1,000 seats (October 2026). How we manage IT

  • Sharing knowledge

    No jargon, and no secrets.

    More than 20IT businesses across Australia and New Zealand have requested our free companion guide to deploying agentic AI securely (to September 2026). Elliot’s talks and guide

  • Efficiency is key

    Humans do judgement. Robots do repetition.

    12 business minutesHalf of support tickets had a GCIT technician working on them within 12 business minutes of being logged (20 Jul to 11 Oct 2026). A technician’s first written update on emailed requests came within a median of 67 business minutes. How we measure it

  • Exceeds expectations

    The extra mile, with no half measures.

    182 of 185SmileBack ratings were positive (98%), 20 Jul to 11 Oct 2026.

  • Own the outcome

    Your problem stays ours until it’s fixed.

    7 daysConfiguration evidence in our monthly IT reports must be under seven days old. Anything we can’t confirm says “not confirmed”, and a report that fails our quality check is held back. See the monthly IT report

FAQ

Questions about GCIT

The things people most often want to know before working with us.

How long has GCIT been in business?+

GCIT was formed in 2015 when Gold Coast IT businesses that had been running since 2003 merged. Together we have supported Gold Coast organisations for more than 20 years, and we have been a Microsoft partner continuously since 2002.

What does GCIT actually do?+

We help businesses run smoothly, stay secure, and plan for the future by managing their IT, cybersecurity and AI & automation. As a managed service provider (MSP), we take a proactive approach, focusing on reliability, security, and long-term strategy rather than waiting for things to break.

Where are you based?+

Our headquarters is at 1/16 Dover Drive, Burleigh Heads QLD 4220. We primarily serve businesses across the Gold Coast, Brisbane, and Tweed regions, with remote support available Australia-wide.

Do you work with businesses of our size?+

We work with small to mid-sized businesses that want dependable IT and cybersecurity without the overhead of managing it internally. GCIT’s services are available to companies with 10 or more employees.

What certifications does GCIT hold?+

GCIT is ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) certified. We’re a Microsoft Solutions Partner for Modern Work, our CISO is certified through TAFE Queensland’s Essential Eight Assessment Course, and our engineers hold individual Microsoft certifications across security, compliance, identity, and the Microsoft 365 stack. GCIT is Certified in the Claude Partner Network, and every GCIT developer holds Anthropic’s Claude Certified Architect - Professional credential.

What makes GCIT different from other IT providers?+

Service delivery. We place a heavy focus on documented processes, strict SLAs and a culture of accountability where our team owns the outcome, even when escalating or dealing with third-party vendors. Every managed customer sees our response and resolution times in their monthly IT report.

Who owns GCIT?+

GCIT is led by James and Elliot Munro.

Get in touch

Come say hi

Whether you’re looking for a new MSP, want a second opinion on your current security posture, or just have a question: we’d love to hear from you.

Visit us
1/16 Dover Drive
Burleigh Heads QLD 4220
Call us
Sales 0755 999 999
Support 1300 369 111
Monday to Friday, 8am to 5pm QLD and NSW time
Email us
hello@gcit.com.au
Ready to secure and simplify your IT? Talk to a GCIT expert today.
Sales 0755 999 999 Book a free consultation